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Contact Center & Omnichannel
Ascensos Saves 375 Hours a Week Using Calabrio ONE
Uncategorized
Qualtrics Brings Generative AI to “Every Part” of Its Platform
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
The Ultimate Google Contact Center AI Review
Gladly Snaps Up Thankful, Launches AI & Automation Platform
Is Your Contact Center Ready for Copilot?
CRM & Customer Data Management
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
AWS Augments Contact Centers with Generative AI
Twilio Deploys Frame AI’s Customer Intelligence Platform
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
Customer Analytics & Intelligence
ServiceNow Adds Generative AI to Its Virtual Agent Solution
Microsoft Releases New Contact Center Use Cases for Copilot
Genesys Hops on the Generative AI Bandwagon, Offers 30-Day Trial of Its New Solution
Qualtrics Launches New Agent-Assist Tools for Contact Centres
Sprinklr Paves Its CXM Portfolio with Generative AI
Gartner Reveals Most Valuable Tech in Customer Service
