Home → Agent Assist
Customer Analytics & Intelligence
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Uncategorized
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Alvaria Builds a Workforce Engagement Management Innovation Lab
Contact Center & Omnichannel
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Salesforce Debuts Unified Conversations Service for WhatsApp
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
Intercom Launches Fin AI Copilot – Promises Efficiency Gains
NICE Unleashes Enlighten Copilot 2.0, with Several New Capabilities
Talkdesk Announces an “Industry-First” GenAI Suite for On-Premise Contact Centers
Conversational Intelligence: 5 Use Cases to Enhance Contact Center Performance
Zendesk to Acquire Service Automation Provider Ultimate
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
