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Customer Analytics & Intelligence
Zoom Revamps Its Conversational Analytics Platform with Generative AI
Big CX News from Salesforce, RingCentral, Microsoft, 8×8 and Five9
Dialpad Expands AI Capabilities with Google Cloud Partnership
Contact Center & Omnichannel
8×8 Launches New XCaaS Contact Center Capabilities
Microsoft Showcases How Copilot Augments Contact Center Experiences
Contact Center Agents May Leak Sensitive Information to ChatGPT
AWS Launches Step-by-Step Guides for Amazon Connect
CRM & Customer Data Management
How Will Einstein GPT Improve the Contact Center?
Cisco Introduces Its “Self-Learning Contact Center” Vision
OpenAI Has Released ChatGPT-4. Here Is How Brands Are Already Using It
10 Contact Center Automation Use Cases for 2023
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
The Hottest Trends in Self-Service for 2023
Uncategorized
Qualtrics Unveils AI Applications to Assist Frontline Employees
Salesforce Teases “The World’s First Generative AI for CRM”
ChatGPT Gains Enterprise APIs
