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Contact Center & Omnichannel
Customers Shouldn’t Have to Fight for Help. Here’s a Better Approach
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
ChatGPT Moves Into Commerce With Instant Checkout
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
Explainer: Reducing Time To Resolution with CX Automation
Faster Innovation Demands Smarter Contact Centers
Deflection Is NOT a Contact Center AI Strategy. This Is
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Turning Data into Decisions with Conversational AI
CRM & Customer Data Management
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Event News
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Rethinking Voice in the Modern CX Stack
When AI Sounds Human: What It Means for the Future of Customer Service
