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Contact Center
The Convergence of AI, CX, and EX – A New Era for Customer Experience Professionals
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
CRM
The Forrester Wave for CRM Software 2025: Top Takeaways
Conversational AI
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps
Agents Are Burned Out – Calabrio’s CEO Has a Plan
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Voice of the Customer
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
Customer Data Platform
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
CX
Your First Steps with Agentic AI in Customer Service
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
