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Conversational AI
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Contact Center
Five9 Confirms Global Availability on the Google Cloud Marketplace
CRM
Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud
CX TV
Key Takeaways from Cisco Live 2025 EMEA
What Is CRM (Customer Relationship Management)? A Beginner’s Guide
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Big CX News from Google, Cisco, HubSpot, & Pega
Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner
Cisco Makes Its AI Assistant Available on the Webex Contact Center, Integrates an AI Agent
Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models
Big CX News from Zoho, Google, Cisco, & Salesforce
Voice of the Customer
AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.
