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Customer Analytics & Intelligence
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Contact Center & Omnichannel
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
CX TV
Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers
Why the Future of Contact Centers Is More Human Than You Think
Salesforce Unveils Tableau Next: 5 Big Talking Points
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Big CX News from Mitel, Google, HubSpot, & Gong
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
Marketing & Sales Technology
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
The Big Salesforce-Google Partnership: A Closer Look
Google Debuts Its “Next-Generation” Customer Engagement Suite
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
