Home → Agentic AI in Customer Service
Customer Analytics & Intelligence
What’s New in Digital Experience Platforms, and What’s Coming?
Contact Center & Omnichannel
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
CRM & Customer Data Management
SAP Sapphire 2025: The Top 10 Announcements
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Why Agentic AI Isn’t Always the Answer
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Sprinklr Shares Its Vision for the Autonomous Contact Center
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
