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AI & Automation in CX
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Community & Social Engagement: The Future of Customer Experience
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
Uncategorized
Why Workflow Automation Is Rewriting CX in 2025
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
How Not to Break Your Agent Assist Before It Even Launches
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Big CX News from ServiceNow, Zoom, Cisco & IKEA
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
