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AI & Automation in CX
Big CX News from Amazon, Zoom, Gartner & Zendesk
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
Event News
Contact Center Expo UK 2025 – What to Expect
The Ultimate Guide to AI & Automation in Customer Experience
Security, Privacy & Compliance
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
CRM & Customer Data Management
Agentic AI Ushers in a New Era of Holiday Shopping
Gartner Magic Quadrant for CRM Customer Engagement Center (CEC) 2025: The Rundown
Customer Analytics & Intelligence
AWS Suggests Third-Party Agents Are Yet To Deliver Acceptable Customer Experience
Contact Center & Omnichannel
Smart CX Automation: What to Automate First for Maximum ROI and Customer Trust
ServiceNow Expands Vision For AI Transformation
How Microsoft’s AI Strategy is Transforming Customer Experience
Workforce Engagement Management
Businesses Are Still Struggling to See ROI Benefits From AI Investment, IBM and Teradata Discover
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
Agent Assist: Empowering Agents with Their Own AI Copilot
CX TV
Inside Operata: The Rise of CX Observability for AI-Powered Contact Centers
