Home → Agentic AI in Customer Service
Contact Center & Omnichannel
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
Salesforce Axes Search In Favor of Agentforce, Users Push Back
CRM & Customer Data Management
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
AI Washing in CX: When Chatbots, Routing and Analytics Aren’t What They Seem
Explainer: Reducing Time To Resolution with CX Automation
The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
Faster Innovation Demands Smarter Contact Centers
Microsoft Aims to Elevate Customer Service With HD Voice Features
Most Organizations Lack Effective Risk Controls For AI
Dreamforce 2025: What Might Salesforce Unveil?
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Event News
Zoomtopia 2025: The Top 10 Announcements
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
