Home → Agentic AI in Customer Service
Customer Analytics & Intelligence
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
Contact Center & Omnichannel
The Hidden Downsides of Contact Center Agent-Assist Technology
Choosing The Best AI Provider for Your Contact Center
CRM & Customer Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
Failure Demand in CX: The Hidden Cost AI Can Solve
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
How to Spot AI That Delivers: A Buyer’s Guide
Big CX News from NiCE, OpenAI, Five9, & Microsoft
Salesforce & ServiceNow Invest $1.5BN in Genesys
Your Next Customers Will Be AI. Are You Ready?
Customer Experience Management: Trends, Tips, & Tools
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
