Home → Agentic AI in Customer Service
Customer Analytics & Intelligence
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
CRM & Customer Data Management
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Contact Center & Omnichannel
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
Microsoft Boosts Contact Center Reliability with a New Desktop App
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Big CX News from Zoom, OpenAI, Salesforce, and Sanas
Event News
The CX Awards 2025 Winners Announcement
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
What Is ServiceNow University? An Introductory Guide
