Home → Agentic AI in Customer Service
CRM & Customer Data Management
Salesforce Blocks Competitors from Using Slack Data: So What?
Contact Center & Omnichannel
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
Salesforce Debuts Agentic Self-Service, Aims to “Revolutionize” Customer Portals
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
10 Agentic AI Use Cases for Contact Centers
