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Contact Center & Omnichannel
The ISG Contact Center Buyers Guide 2025: 7 Top Takeaways
Customer Analytics & Intelligence
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Event News
Zoomtopia 2025: The Top 10 Announcements
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
CRM & Customer Data Management
ServiceNow Teams Up with Five9 to Drop Another Unified CRM-CCaaS Offering
Workday Rising 2025: The Top 5 Announcements
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
Adobe Releases a Slew of AI Agents to Boost Customer Experiences
ServiceNow Debuts Agentic Playbooks to “Set a New Standard” for Workflow Automation
