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Event News
The CX Awards 2025 Winners Announcement
Contact Center & Omnichannel
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
CRM & Customer Data Management
Microsoft Dynamics 365: An Overview of All the Apps
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Microsoft’s Contact Center Celebrates Its First Birthday: 3 Takes on Its Journey So Far
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Customer Analytics & Intelligence
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Customer Engagement Platforms
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
What Is the Microsoft Copilot Service Workspace (CSW), and How Does It Work?
