Home → Agentic AI
Customer Analytics & Intelligence
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Contact Center & Omnichannel
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
CRM & Customer Data Management
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
HubSpot INBOUND 2025: The Top 10 Announcements
When AI Sounds Human: What It Means for the Future of Customer Service
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Customer Experience BPOs: Trends, Predictions, & Providers
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Google Is Building AI Mode Agents to Automate Customer Support Tasks
