Home → Agentic AI
Customer Analytics & Intelligence
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
Contact Center & Omnichannel
10 Agentic AI Use Cases for Contact Centers
What’s New in Digital Experience Platforms, and What’s Coming?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
CRM & Customer Data Management
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Salesforce Introduces Agentforce for Financial Services
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
5 New Customer Expectations for 2025 (and How to Outpace Them!)
SAP Sapphire 2025: The Top 10 Announcements
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
