Home → Agentic AI
CRM & Customer Data Management
ServiceNow Knowledge 2025: All 11 Major Announcements
Contact Center & Omnichannel
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Customer Analytics & Intelligence
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Uncategorized
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
