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Contact Center & Omnichannel
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
NiCE Taps Snowflake to Spread Customer Data Across the Enterprise
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Customer Analytics & Intelligence
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
CRM & Customer Data Management
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Everything You Need to Know About Agentic AI and Its Potential in Customer Service
Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load
Salesforce Embeds Slack Directly Into CRM Records
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
10 Agentic AI Use Cases for Contact Centers
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
