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Event News
Workday Rising 2025: The Top 5 Announcements
Contact Center & Omnichannel
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
Deadpool Meets Contact Center – Ryan Reynolds Joins Cisco’s WebexOne to Talk AI and Experience
CRM & Customer Data Management
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
HubSpot INBOUND 2025: The Top 10 Announcements
How to Choose the Best CCaaS Provider in 2025
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
Uncategorized
The Contentsquare-Loris Acquisition: A Closer Look
6 Helpful Tools to Build AI Agents That Actually Work
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
