Home → AI Agent
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Microsoft’s CEO Satya Nadella Treats AI as an Existential Threat: Should CX Leaders Follow His Lead?
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Big CX News from ServiceNow, Zoom, Cisco & IKEA
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
CRM & Customer Data Management
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
Security, Privacy & Compliance
ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
Why CX Teams Still Aren’t Ready for Machine Customers
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
