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CRM & Customer Data Management
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
ServiceNow Knowledge 2025: 5 Top Takeaways
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Contact Center & Omnichannel
Sprinklr Shares Its Vision for the Autonomous Contact Center
ServiceNow Knowledge 2025: All 11 Major Announcements
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Customer Analytics & Intelligence
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Workforce Engagement Management
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
