Home → AI Agent
Contact Center & Omnichannel
How to Choose the Best CCaaS Provider in 2025
CRM & Customer Data Management
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
Uncategorized
The Contentsquare-Loris Acquisition: A Closer Look
6 Helpful Tools to Build AI Agents That Actually Work
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)
Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent
Gartner Magic Quadrant for Conversational AI Platforms 2025: The Rundown
A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers
Marketing & Sales Technology
Legacy Contact Center Metrics Are on the Way Out. Here’s What Will Replace Them.
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
