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Contact Center
Big CX News from Zendesk, Genesys, Microsoft & Accenture
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
CRM
The Forrester Wave for CRM Software 2025: Top Takeaways
Conversational AI
Meet Agent Assist: Cyber Acoustics’ “First of its Kind” Call Monitoring and Agent Training Solution
Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps
Salesforce and Deloitte Strengthen Their Partnership to Apply AI Agents to “Every” Enterprise Process
Voice of the Customer
Qualtrics X4 2025: 5 Massive Announcements from the Experience Management Summit
Smarter CX Consulting: AI and Big Data Take Center Stage
Customer Data Platform
Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
CX
Your First Steps with Agentic AI in Customer Service
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
