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Contact Center & Omnichannel
How to Test Contact Center Virtual Agents In 2025
CRM & Customer Data Management
SAP Sapphire 2025: The Top 10 Announcements
Customer Analytics & Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
Why Agentic AI Isn’t Always the Answer
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
ServiceNow Knowledge 2025: 5 Top Takeaways
Salesforce CEO Declares the Era of ‘Clippy’ Over, Next Comes the Humanoid Robots
Sprinklr Shares Its Vision for the Autonomous Contact Center
ServiceNow Knowledge 2025: All 11 Major Announcements
