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Conversational AI
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
Contact Center
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
What Will the Contact Center Agent Role Look Like in 2030?
CRM
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
ServiceNow Lets Thousands of AI Agents Loose, Releases Its New Yokohama Platform
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Zoho, Zoom Get Ready to Release Small Language Models (SLMs)
Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users
