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CRM
SAP Taps Vonage to Blend AI Agents and CPaaS
Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened
Contact Center
Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation
Conversational AI
Big CX News from Salesforce, Google, Microsoft & Zoom
Microsoft Deploys Thousands of Internal & External AI Agents
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX
Agentic AI Key to Strong NICE Quarter
The Choice is Yours: Google & Salesforce Team up on AI Agents
SAP Adds Preconfigured AI Agents to Its CX AI Toolkit
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Zoom Resolves 97% of Customer Queries with Its Own Virtual Agent
Five9 Confirms Global Availability on the Google Cloud Marketplace
CX TV
Key Takeaways from Cisco Live 2025 EMEA
SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder
