Home → AI Agents
Contact Center & Omnichannel
Rethinking Voice in the Modern CX Stack
Customer Analytics & Intelligence
SoundHound AI Acquires Interactions for $60MN, Converges the Conversational AI Space
Atlassian Follows Salesforce’s Lead, Slashes Customer Support Roles
From Threat to Teammate: How AI is Winning Agent Trust
Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities
CRM & Customer Data Management
Over 2 Million People Are Using HubSpot’s Unofficial AI Agent Platform
Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM
NiCE Closes Cognigy Acquisition to “Redefine the Future” of CX
Workforce Engagement Management
RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
Why AI Buying Takes Too Long – and How to Speed It Up
HubSpot INBOUND 2025: The Top 10 Announcements
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
AI That Actually Works: Lessons from Two Contact Centers Winning with Tech
Beyond the Hype: How Practical AI Drives Real ROI in the Contact Center
