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Customer Analytics & Intelligence
The Opus Research Conversational AI / Self-Service Intelliview 2025: Top Takeaways
Contact Center & Omnichannel
The Hidden Downsides of Contact Center Agent-Assist Technology
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
Choosing The Best AI Provider for Your Contact Center
NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce
Why Government Contact Centers Are Embracing AI – And What Comes Next
CRM & Customer Data Management
Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown
Trust or Bust: How to Secure Contact Center AI
Salesforce to Snap Up Waii, Boost Data Cloud & Tableau Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Microsoft vs. Salesforce: How Do They Compare on CRM?
CX TV
The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
The Big $1.5BN ServiceNow and Salesforce Investment in Genesys: 3 Hot Takes
AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them
