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CRM & Customer Data Management
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
Customer Analytics & Intelligence
Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2025: The Rundown
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Contact Center & Omnichannel
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Is Salesforce the CRM Villain of 2025?
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Big CX News from Zendesk, AWS, Microsoft, & Zoho
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
