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CRM & Customer Data Management
15 Use Cases for Generative AI in Marketing
Contact Center & Omnichannel
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner
5 Bite-Sized Lessons for Implementing AI from Contact Center Experts
CX TV
NiCE Interactions 2025: A Review w/ Barry Cooper
Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs
Agents in Action: Moving from Chatbots to Real Operational Impact
Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years
NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership
Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue
Five9 Introduces Agentic CX, Pinpoints Its Differentiators
Is Your Approach to Dirty Data Killing Your AI Implementation?
15 Use Cases for Generative AI in Sales
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Salesforce Blocks Competitors from Using Slack Data: So What?
