Home → AI Agents
Contact Center & Omnichannel
NiCE to Acquire Cognigy for $995MN, Wants to “Set a New Standard” for AI in Customer Experience
CRM & Customer Data Management
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
Is Salesforce the CRM Villain of 2025?
Customer Analytics & Intelligence
OpenAI’s New ChatGPT agent Will Find, Communicate with, and Buy from Businesses
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Big CX News from Zendesk, AWS, Microsoft, & Zoho
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Zendesk Acquires HyperArc: A Triple Win for Analytics, AI Agents, and Pricing
