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Contact Center & Omnichannel
Generic AI is Doomed to Fail – You Need Real Solutions for Real Contact Center Problems
Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft
Customer Analytics & Intelligence
Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition
10 Agentic AI Use Cases for Contact Centers
What’s New in Digital Experience Platforms, and What’s Coming?
TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
CRM & Customer Data Management
Salesforce to Acquire Informatica for $8BN: 3 Big Talking Points
The New NICE and ServiceNow Partnership Is More Than Just Another CCaaS-CRM Integration
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Salesforce Introduces Agentforce for Financial Services
Customer Engagement Platforms
Google Kills the Checkout Page, Reimagines Online Commerce Experiences
Zendesk for Contact Center, the “Un-CCaaS” Platform, Is Now Generally Available
