Home → AI Agents
Contact Center & Omnichannel
5 New Customer Expectations for 2025 (and How to Outpace Them!)
How to Test Contact Center Virtual Agents In 2025
CRM & Customer Data Management
SAP Sapphire 2025: The Top 10 Announcements
Customer Analytics & Intelligence
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Customer Engagement Platforms
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
Why Agentic AI Isn’t Always the Answer
Uncategorized
PG Forsta Acquires InMoment to Form a Voice of the Customer (VoC) Powerhouse
Microsoft and Gong Team Up to Spread Customer Intelligence Across the Enterprise
Shopify Hints at a Big OpenAI Collaboration and Other Major AI Partnerships
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Zoho Zia Agents: What Are They, and What Can They Do?
