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Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Microsoft Brings Workforce Engagement Management to the Dynamics 365 Contact Center
Contact Center & Omnichannel
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.
CRM & Customer Data Management
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Big CX Update
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
Customer Analytics & Intelligence
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
CX TV
Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers
Why the Future of Contact Centers Is More Human Than You Think
