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CRM
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Contact Center
What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI
CX TV
AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?
What Is ServiceNow University? An Introductory Guide
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
Conversational AI
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents
Salesforce Debuts Agentforce 3: The Top Takeaways
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Big CX News from NiCE, Genesys, Salesforce, & Gartner
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
NiCE Interactions 2025: A Review w/ Barry Cooper
Agents in Action: Moving from Chatbots to Real Operational Impact
