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AI & Automation in CX
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Contact Center & Omnichannel
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
AI Is Transforming How Logistics Brands Serve and Retain Customers
Why Voice Understanding is the Missing Link in Enterprise AI CX
Customer Reactions to Robot Mistreatment Could Redefine Service Culture
The Secret to Reducing Handle Time Without Cutting Corners
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
AI Agents For Customer Support: Trends, Predictions & Providers
Big CX News from Amazon, Zoom, Gartner & Zendesk
Service Management & Connectivity
ServiceNow and NTT DATA Expand Partnership to Deliver Global Agentic AI Solutions
CRM & Customer Data Management
HubSpot Increases Customer Base With Multi-Hub Strategy
Microsoft’s Refund Glitch Deepens Customer Trust Challenge Amid Australian Legal Action
Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance
Event News
Contact Center Expo UK 2025 – What to Expect
Why CX Tech Buyers Can’t Afford Contract Blind Spots
