Home → AI Agents
Contact Center & Omnichannel
When AI Sounds Human: What It Means for the Future of Customer Service
Workforce Engagement Management
Redefining ‘Done’: Why AI Success Demands Ongoing Attention
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
CRM & Customer Data Management
Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow
ServiceNow Hasn’t Cut Its Customer Service Headcount, Despite Deflecting 75% of Cases
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Customer Analytics & Intelligence
OpenAI’s Latest Moves Put Many Voice AI Startups on Notice
Big CX News from Verint, Accenture, Google & Avaya
Accenture Snaps Up NeuraFlash, a Prominent Salesforce & AWS Consulting Company
Trust, Insights & Transformation: The Role of QA Data in Human-Centric Customer Experience
Are We Entering a New, AI-Powered Contact Center Era?
Google Is Building AI Mode Agents to Automate Customer Support Tasks
The Contact Center of Tomorrow Starts With Data
6 Helpful Tools to Build AI Agents That Actually Work
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Big CX News from Microsoft, Salesforce, Lenovo & Zoom
