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CX
How XCALLY Is Making AI Work in the Real World of CX
Contact Center
Big CX News from AWS, Microsoft, ServiceNow, NVIDIA, & NICE
CRM
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Salesforce Resolves 85% of Its Customer Queries with Agentforce
Your First Steps with Agentic AI in Customer Service
NICE Enlighten AI: Features, Benefits, & Pricing
Customer Data Platform
The Future of Visual Intelligence in Customer Support
Conversational AI
Adobe Sets Out its Agentic AI Vision, Unveils Purpose-Built AI Agents
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
ServiceNow and NVIDIA Team Up to Deliver Agentic AI Evaluation Tools
6 Emerging AI Threats to Contact Centers (and How to Combat Them)
How Krisp’s AI Live Interpreter is a Win-Win for Contact Center Agents and Customers
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Genesys Brings New AI Solutions to Contact Center Supervisors
AWS Launches the Next Generation of Amazon Connect, Drops Another Solution with Salesforce
Zoom’s AI Companion Becomes “Truly Agentic” with Major AI Release
