Home → Artificial Intelligence
Contact Center
Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan
How AI Is Revolutionizing Modern Contact Centers
CRM
ServiceNow on the Upcoming “Extinction” of Traditional CRM, Its Big Google Deal, and Hiring
Mastering the CX Trifecta: Satisfaction, AI, and Scale
HubSpot Bolsters Its Landmark CRM-ChatGPT Integration, Unveils New Possibilities
Why CX Leaders Are Tired of AI That Doesn’t Work
Voice of the Customer
The Top VoC Solutions to Explore in 2025
Customer Data Platform
The Top Data Analytics Service Providers Powering Smart CX
Big CX News from SAP, ServiceNow, OpenAI & Zoom
Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
Conversational AI
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
Is Salesforce the CRM Villain of 2025?
The Top CRM Vendors to Consider in 2025
10 Agentforce Case Studies, and What We Learned from Them
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
