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Conversational AI
Big CX News from Salesforce, Zoom, Talkdesk & Five9
Contact Center
10 Lessons for Implementing Contact Center AI from Tripadvisor
CRM
Salesforce Blocks Competitors from Using Slack Data: So What?
AI Won’t Kill the Customer Service Agent – At Least Not Yet
Sanas Launches the “First” Real-Time Translation Tool for Contact Centers
Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them
CX
The Current State of Customer Service: A Breakdown
How Conversational AI is Transforming the Modern Contact Center
Five9 Launches Agentic CX, Delivers the “Next Generation of Customer Experience”
Cisco Live San Diego 2025: Top 3 Takeaways
The New Zoom Virtual Agent Is Here, and Now It’s Agentic
GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams
Workforce Engagement Management
Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots
Big CX News from Salesforce, HubSpot, Adobe, & Everise
Salesforce Scoops Moonhub Employees, But Denies Acquisition
HubSpot Unveils an Industry-First CRM-ChatGPT Integration
