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AI & Automation in CX
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
Contact Center & Omnichannel
Turn QA Insights into Real CX Strategy
A 2025 Review: The 5 Trends Every Head of CX Needs To Know
Journey Orchestration Governance and Design: Making Orchestration Sustainable
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Security, Privacy & Compliance
ServiceNow Expands Its Security Reach With Veza Buy
CRM & Customer Data Management
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
OpenAI Discloses Mixpanel Hack, Highlighting Risks in Third-Party Data Security
CX TV
From Feedback to Financial Impact – The ROI of Unified Experience Management
Beyond Automation: Harnessing Agentic and Voice AI for Seamless Customer Journeys
AI Routing in Healthcare: Orchestrating Better Patient Care
