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AI
Most Organizations Lack Effective Risk Controls For AI
CRM
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Workforce Engagement Management
Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio
Contact Center
Where Should My Contact Center Invest In AI? This Test Will Tell You
Conversational AI
Do I Want a Chatbot, an AI Chatbot… or a Robot Colleague?
The Cost of Ignoring the Contact Center in Customer-Facing AI Decisions
Genesys Scoops Its Second-Largest CCaaS Win Ever
Gartner: No Fortune 500 Firms Will Fully Replace Customer Support Staff with AI by 2028
Turning Data into Decisions with Conversational AI
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Yellow.ai’s Own Chatbot Got Tricked Into Generating Malicious Code, Reports
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
The FBI Warns Salesforce Customers of Increasing Cyber Attacks
Zendesk to Shutter Zendesk Sell, Go All-In on Customer Service
Event News
Workday Rising 2025: The Top 5 Announcements
