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Big CX Update
The OneMagnify Approach to Mergers and Acquisitions
Contact Center & Omnichannel
10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
Not ‘One and Done’: CX Needs Flexible, Future-Proof AI
Customer Analytics & Intelligence
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Klarna Isn’t Backing Down from AI in Customer Service; It’s Getting Smarter About It
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Customer Engagement Platforms
Walmart Gets Ready for Robot Shoppers as Customers Use AI to Shop Online
Event News
CX Awards Deadline is Fast Approaching – May 23rd
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
The Demise of Per-Seat Contact Center Pricing, and What Comes Next?
