Latest Artificial Intelligence News

Customer Analytics & Intelligence

Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

Contact Center & Omnichannel​

5 Bite-Sized Lessons for Implementing AI from Contact Center Experts

CX TV

Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences

CRM & Customer Data Management

Salesforce Hikes Its Prices, Aims to Mitigate High AI Integration Costs

CRM & Customer Data Management

Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data

Contact Center & Omnichannel​

Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years

Contact Center & Omnichannel​

Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue

Contact Center & Omnichannel​

Five9 Introduces Agentic CX, Pinpoints Its Differentiators

Uncategorized

The Apple iOS Updates You Might Have Missed, and How They Could Impact Enterprise Communications

Contact Center & Omnichannel​

Is Your Approach to Dirty Data Killing Your AI Implementation?

CRM & Customer Data Management

15 Use Cases for Generative AI in Sales

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Contact Center & Omnichannel​

10 Lessons for Implementing Contact Center AI from Tripadvisor

CRM & Customer Data Management

Salesforce Blocks Competitors from Using Slack Data: So What?

Contact Center & Omnichannel​

AI Won’t Kill the Customer Service Agent – At Least Not Yet