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Contact Center
The Next-Gen Contact Center Starts with Conversational AI
Customer Data Platform
Microsoft Culls Its Copilot Pro GPT Builder: A Warning for Enterprise GenAI Adopters?
Conversational AI
RingSense Receives “Significant” Sales Performance Enhancements
Big CX News from NICE, Genesys, Pega, & Sanas
The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)
Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos
Contact Center AI Investment Is Surging. Here’s Why & Where It’s Being Deployed
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
12 of the Top 20 Customer Service BPOs Are Modifying Their Agents’ Accents
Verint Scores $13 Million Deal with Fortune 25 Brand
Genesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS Growth
NICE Launches the “World’s First & Only CX-Aware AI Platform”
Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches
Introducing Creovai: Formerly Tethr & Awaken Intelligence
Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice
NICE Pens Its “Largest Ever” CCaaS Deal, Says AI Is “Intensifying” Cloud Adoption
