Latest Artificial Intelligence News

Contact Center & Omnichannel​

AI in Customer Experience: 3 Insights from Our Latest Report

Contact Center & Omnichannel​

Talkdesk Launches AI Agents for Retail, Goes All In on Agentic AI

Contact Center & Omnichannel​

Scorebuddy’s GenAI-Powered QA Tool Promises a Tailored AI Solution for Every Customer

CX TV

From CX 2025 to 2026: Consumer Insights and the Trends That Will Define the Year Ahead

Uncategorized

Medallia Snags Former Qualtrics Exec Mark Bishof as CEO

Contact Center & Omnichannel​

Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon

CRM & Customer Data Management

Will Amazon Enter the CRM Space In 2025?

Customer Analytics & Intelligence

NVIDIA at CES 2025: 5 Massive AI Agent Announcements

Customer Engagement Platforms

Booking.com Looks to GenAI to Enhance the Travel Experience

Contact Center & Omnichannel​

What Does a Hyper-Personalized Contact Center Experience Look Like?

Contact Center & Omnichannel​

Raw and Unfiltered: 8 Reddit Communities Where CX Professionals Keep It Real in 2025

AI & Automation in CX

Is Your Contact Center Still a Cost Center? The Proactive CX Strategy That Turns Support Into Revenue

CRM & Customer Data Management

ServiceNow Shares Plans to Hire Up to 3,000 People

Contact Center & Omnichannel​

What Is Agentic AI?

CRM & Customer Data Management

Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back

CRM & Customer Data Management

Data Readiness: The Foundation of Agentic AI Success in CX