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Voice of the Customer
What Can The Wonka Experience Teach Us About Customer Experience?
Contact Center
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
8×8 Releases Engage to Support Customer-Facing Employees
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?
Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
Event News
Champions Take the Stage: Announcing CX Awards 2024 Winners!
CX TV
The Latest on Oracle’s New Communications Platform, High-Profile Chatbot Fails, & HubSpot
CRM
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Alorica Partners with Automation Anywhere to Boost AI Capabilities
Playvox Launches Its WFM Solution on the Five9 CX Marketplace
How Will GenAI Impact Customer Service in 2024? Sprinklr’s Take
The CCaaS Industry Needs Fresh Ideas, and Five9 Is a Step Ahead
NICE Records 375% Growth in Enlighten Bookings
