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Contact Center & Omnichannel
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio
Customer Analytics & Intelligence
The Forrester Wave for Customer Data Platforms 2024: Top Takeaways
Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud
How to Compare CCaaS Platforms in 2024: The Complete Guide
Avaya Announces Two AI-Heavy Bundles for On-Premise Contact Centers
Contact Center: Why Must-Have AI is the Key to Stellar Customer Service
Contact Center AI: The Opportunities and Risks for Insurers
Omnichannel: A Contact Center Leader’s Guide
AI in Action: Use Cases for Faster, Smarter Contact Centers
Why You Still Need Your Agents In a World of GenAI
UJET Gains $76MN In Funding, Appoints Co-CEO to Accelerate Its Midmarket CCaaS Push
Meta Goes All In on Virtual Agents with Embedded Ads & Celebrity Voices
CX TV
Big CX News – A Dreamforce 2024 Review ft. Agentforce, Own Company, CCaaS Pilot Program, & More
Salesforce Agrees a $430MN Deal for Zoomin, the Knowledge Unification Company
Unlimited Possibilities for Service Providers in Conversational AI
