Latest Artificial Intelligence News

CRM & Customer Data Management

Microsoft & SAP Make Copilot & Joule Co-Operative

Contact Center & Omnichannel​

How to Measure the Impact of Your Contact Center AI Investments

Contact Center & Omnichannel​

AWS Enables Proactive and Personalized Campaigns Through Amazon Connect

CRM & Customer Data Management

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Contact Center & Omnichannel​

Mitel Launches a Hybrid Contact Center Platform, Promises the ‘Best of Both Worlds’

Contact Center & Omnichannel​

The New Cisco Webex Enjoys a “Solid Growth” Quarter: Is Its Strategy Pivot Paying Off?

Contact Center & Omnichannel​

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

Contact Center & Omnichannel​

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

CX TV

Exploring the Next Big Trends in CX

Contact Center & Omnichannel​

5 Best Practices from Hopper for Implementing a Contact Center GenAI Agent

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Contact Center & Omnichannel​

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

CRM & Customer Data Management

Zendesk Continues to Experiment with New Pricing Strategies

Contact Center & Omnichannel​

What Should Buyers Look for in the New CCaaS Market?

Contact Center & Omnichannel​

8×8 Adds New AI and Customer Engagement Features

Contact Center & Omnichannel​

UJET’s New Co-CEO Shares Its CCaaS Vision, Differentiators, & Roadmap