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Contact Center & Omnichannel
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
RingCentral Teases Native AI Assistants for RingCX, Unveils More Solutions
What’s New in Conversational Intelligence? The Rundown
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
Contact Center WFM: A Best Practice Guide
Is AI Speech-to-Text Secure?
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Future of CCaaS Platforms: 5 Expert Takes
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Big CX News from NICE, Zendesk, Meta & Five9
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
Auto Trader: Lessons in Integrating a New CCaaS Platform
300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
