Latest Artificial Intelligence News

Latest News

Detailed shot of a sprinter accelerating rapidly, feet gripping the solid ground of the running track.

Contact Center & Omnichannel​

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

Friend or Foe AI & the Contact Center Agent - CX Today News

CX TV

Friend or Foe? AI & the Contact Center Agent

“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia

Contact Center & Omnichannel​

“The Tip of the Iceberg”: Analysts React to the Contact Center AI Lawsuit Against Patagonia

Blonde male mannequin corporate employees in office hallway all dressed in the same indistinguishable suit and red tie with plastic personalities and fake smiles.

Contact Center & Omnichannel​

Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Contact Center & Omnichannel​

Five9 Onboards Einstein AI, Achieves Landmark Salesforce Partner Status

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

communicating with a chat bot. Concept of a personal assistant with artificial intelligence

CRM & Customer Data Management

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

Planet earth globe with headphones around. Support office global communication headset, internet business help, online customer service

Contact Center & Omnichannel​

RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering

Contact Center What is an AI-Powered Bot - CX Today News

Contact Center & Omnichannel​

Contact Center: What is an AI-Powered Bot?

Broken robot with 500 Internal Server Error http status code message. Website is down concept. SEO and Backend terms

CRM & Customer Data Management

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

Hand pointing to a path in the middle of fields

CRM & Customer Data Management

SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket

Hand shows a thumb down through a hole of yellow paper wall

Contact Center & Omnichannel​

10 Bad Customer Service Examples, and What You Can Learn from Them

Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground

Customer Analytics & Intelligence

Kore.ai Introduces GALE: An “Industry-First” Generative AI Playground

the palace of westminster during sunset, london

Contact Center & Omnichannel​

The UK Government is Experimenting with GenAI Chatbots

Patagonia store banner

Contact Center & Omnichannel​

Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI

Robot holds the tablet and virtual shopping cart. Future of shopping with innovative virtual shopping assistant. Digitization of selling process. E-commerce digital and virtual

Contact Center & Omnichannel​

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

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