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Contact Center & Omnichannel
Microsoft Announces a “Copilot-First” CCaaS Solution: The Dynamics 365 Contact Center
Customer Analytics & Intelligence
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
Marketing & Sales Technology
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Talkdesk and Cognizant Team Up on Industry-Specific Contact Center AI
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?
CX Outsourcing: Managing the Unmanaged Areas of Your Business
Afiniti Unveils New AI-Powered Avaya Integration
20 Contact Center AI Use Cases to Transform Agent and Customer Experiences
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
Customer Engagement Platforms
CX Outsourcing: The Trends, Benefits, & Providers
Legacy Thinking and Process Don’t Work for AI-Powered CX
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Uncategorized
Sprinklr Enters the Customer Feedback Management Space
