CX Today’s Charlie Mitchell hosts Tony Masis, VP, GM, & Leader of Customer Management Services (CMS) at Shyft Global Services.
They deep dive on customer experience outsourcing, discussing:
- The business challenges that cause companies to consider CX outsourcing
- Considerations for selecting a CX outsourcing partner
- Best practices to get the most from outsourcing relationships
- What does an outsourcing partnership look like in practice?
- The future of CX outsourcing
For more from Shyft Global Services, visit: https://www.shyftservices.com/
Check out Shyft’s Lenovo case study here: https://hubs.ly/Q02x47Tz0
Check out Shyft’s Extreme Networks case study here: https://hubs.ly/Q02x47ZN0
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