Latest Artificial Intelligence News

Security, Privacy & Compliance

AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe

AI & Automation in CX

ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service

CRM & Customer Data Management

Owning Trust: What CX Leaders Can Learn from the Data Custody Debate

AI & Automation in CX

Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX

AI & Automation in CX

Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders

CX TV

Beyond AI-Enhanced – What It Really Means to Be AI-Native

CX TV

The Ops Perspective: How CX Observability Solves the Hidden Pains IT Leaders Face Daily

AI & Automation in CX

Microsoft and Algolia Push Real-Time Product Data into AI Shopping

AI & Automation in CX

Talkdesk Says Retail Needs Orchestration, Not More AI Tools

AI & Automation in CX

Salesforce Puts Shared Context at the Center of Agentic Commerce

Marketing & Sales Technology

Unified Journey Orchestration vs Marketing Automation: The Difference Most CX Leaders Learn Too Late

Marketing & Sales Technology

Using Data Analytics to Retain Customers and Protect Revenue

Community & Social Engagement

How Customer Communities Reduce Churn In B2B

AI & Automation in CX

Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate

CX TV

Trustworthy AI Without the Black Box

Customer Analytics & Intelligence

SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026