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Conversational AI
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
Contact Center
Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI
Customer Data Platform
Anticipating Customer Needs with Predictive Analytics
CX TV
Why the Future of Contact Centers Is More Human Than You Think
Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech
CRM
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The Future of Social Customer Service: An Inside Look
Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription
Gong Claims Most AI Agents Are “Unrealistic or Uninspired”, Unveils Its Own to Move the Needle
Workforce Engagement Management
Zendesk Previews an Employee Service Suite, Extends Its Resolution Objective
How to Master AI-Driven Journey Orchestration
Google Debuts Its “Next-Generation” Customer Engagement Suite
AI in CX: Balancing Innovation, Regulation, and Human Touch
ServiceNow Workflow Data Fabric: What Is It, & How Does It Work?
