Home → Artificial Intelligence
Contact Center & Omnichannel
Agent Assist: Empowering Agents with Their Own AI Copilot
Customer Analytics & Intelligence
Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises 2025: The Rundown
The Biggest AI Mistakes CX Leaders Can’t Afford to Make
CRM & Customer Data Management
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Lessons Learned from Amazon Connect Horizons
Stop Losing Customers to Cold, Ineffective AI
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
Contact Center Economics in the Age of Voice AI: An Inside Look
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Should I Let AI Run My Outbound Contact Center Strategy?
The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
