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Contact Center & Omnichannel
IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities
Big CX News from Avaya, Sprinklr, Genesys, and Google
Contact Center Transformation: How to Get the Most from the Cloud and AI
ServiceNow Teases GenAI-Powered Customer Service Avatars
1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte
RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform
Salesforce Releases Unified Knowledge Solution – Promises Personalization
Customer Analytics & Intelligence
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report
Contact Center AI: A Reality Check
5 Outsourced Customer Experience Trends for 2024
Uncategorized
Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences
Deepfakes in the Contact Center: Are You Ready?
Five9 Signs Its “Largest Deal Ever”, AI Bookings Rise By 15x
Conversational AI vs Generative AI: Which is Best for CX?
Big CX News from Salesforce, Zendesk, Pegasystems & Verint
