Latest Artificial Intelligence News

CRM & Customer Data Management

Microsoft Dynamics Products Will Cost Up to 16.7% More from October

Contact Center & Omnichannel​

Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”

Contact Center & Omnichannel​

Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center

CRM & Customer Data Management

Salesforce Debuts Unified Conversations Service for WhatsApp

Contact Center & Omnichannel​

The Evolution of the Contact Centre: What to Expect in 2024?

CRM & Customer Data Management

Big CX News From Google, HubSpot, SAP, & Five9

Contact Center & Omnichannel​

Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap

CRM & Customer Data Management

Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government

Customer Engagement Platforms

Proactive Customer Service: Definition, Examples and Strategies

Customer Analytics & Intelligence

Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations

Contact Center & Omnichannel​

Intercom Launches Fin AI Copilot – Promises Efficiency Gains

Contact Center & Omnichannel​

Gartner Warns Against Using AI to Replace Human Agents

Contact Center & Omnichannel​

Google Pens Landmark CCaaS Deal with Bell Canada, Brings GenAI to 10,000 Agents at Discover Financial Services

Contact Center & Omnichannel​

Remote, Not Distant: Enhancing Quality with Hammer Edge

CRM & Customer Data Management

Staff Reps Slam SAP’s Restructure as 4,100 European Jobs Hang In the Balance

Contact Center & Omnichannel​

AWS Lays Off Hundreds of Staff in Bid to “Streamline” the Company