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Contact Center & Omnichannel
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Google Secures a 10,000+ Seat CCaaS Win, Reveals Several Contact Center Megadeals
Customer Analytics & Intelligence
Vonage, AWS Unite to Protect Businesses from Fraud
Ex-Salesforce Co-CEO Launches AI Agent Startup
Anywhere365 Acquires Deepdesk to Elevate the Customer Experience
Contact Center Software: Why Resellers Can Look Forward to a Year of Opportunity
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
AI is Rapidly Transforming the Contact Center. Here’s How to Keep from Arriving Late to the Party
Customer Engagement Platforms
Verizon Launches a Dedicated Customer Experience Organization
Salesforce Appoints a Chief Trust Officer for the AI-Age
Generative AI for Live and Virtual Contact Center Agents
Contact Center AI: How to Combine Conversational Intelligence with Human Agent Intervention
How to Join CX Today’s CX Community
Piecing Together Your Contact Center AI Strategy? Start Here.
Uncategorized
Medallia’s Latest AI Innovations Promise Premium Personalization
Webex Contact Center with AI Assistant Available Soon in Beta
