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Contact Center & Omnichannel
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
Four Key Considerations for Contact Centers in 2025
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
CRM & Customer Data Management
The Big ServiceNow AI Experience Announcement: A Closer Look
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership
The Most Valuable AI in the Contact Center Is a Copilot, Not a Replacement
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Workforce Engagement Management
Why Are So Many Contact Center Auto-QA Projects Failing?
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
