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Conversational AI
Big CX News from Salesforce, HubSpot, Twilio & Shopify
Contact Center
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
CRM
HubSpot Brings AI Agents to SMBs
Returnuary Is Real – and It’s a Retail Nightmare
Mitel on Its Chapter 11 Bankruptcy, Go-Forward Plans, Big Win with Zoom
Balancing Human Expertise and AI in Customer Service
Workforce Engagement Management
Shopify CEO Directs His Team: Hire an AI Before You Hire a Human
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
Salesforce Is “Hiring Aggressively” In Some Areas, But Letting Customer Support Agents Go
The Impact of Third-Party Support and AI on Customer Comms
What’s the Cost of Not Investing in Customer Service AI and Automation?
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
HubSpot’s Founder Predicts the Next Big Thing In Enterprise AI
CX TV
Salesforce Update – The Google Gemini Announcement, Agentforce 2dx, & ITSM Push
How Big Is the CPaaS Market? An Inside Look
