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Zendesk Gives Its Resolution Platform a Major Makeover, Rolls Out 30+ New Capabilities
Conversational AI
NiCE CEO: “We’re Not Just Partners; We’re Co-Building with AWS, ServiceNow & Snowflake”
The Best Conversational AI Solutions for the Enterprise: Market Leading Vendors
Is Salesforce the CRM Villain of 2025?
The Top CRM Vendors to Consider in 2025
10 Agentforce Case Studies, and What We Learned from Them
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
What is Conversational AI? Inside the AI Revolution Reshaping Contact Centers and CX Platforms
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
What Is CRM (Customer Relationship Management)? The Comprehensive Guide
Microsoft Leans on MCP as Dynamics 365 Gets Smarter
Traditional Contact Centers Are Failing the Next Generation. But What Comes Next?
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
NiCE, Genesys, & Five9 Have All Released AI Agent Studios, But What Should I Look Out For?
