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Contact Center & Omnichannel
The Hottest CPaaS Trends to Watch in 2024 and Beyond
Customer Analytics & Intelligence
Salesforce Launches Analytics App ‘Service Intelligence’
10 Incredible Talkdesk Features for CX Success
Content Guru’s ‘brain’ Portfolio Gets a GenAI Implant
Copilot Cuts Average Handling Time By 12 Percent, Claims Microsoft
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
13 of the Best Vonage Contact Center Features
Webex Develops “Industry-First” Real-Time Media Models (RMMs), Showcases New AI Assistant
9 Impressive Dialpad AI Contact Center Features for CX
TELUS International Partners with Five9 to Evolve Its CCaaS Business
The Top Zoom Contact Center Features to Empower Agents
SAP Acquires LeanIX, Expands Business Transformation Portfolio
Welcome to the First Truly AI-Centric Contact Center
OpenAI Allows Businesses to Customize ChatGPT for Specific Use Cases
Customer Engagement Platforms
Chatbot Testing: How to Review and Optimize the Performance of Your Bot
