Latest Artificial Intelligence News

CRM & Customer Data Management

The AI CRM Era: The Best AI CRM Tools and Features

Contact Center & Omnichannel​

SnapLogic Releases “Industry-First” GenAI Builder to Enhance Chatbot Experiences

Workforce Engagement Management

How Easy is it to Integrate AI into your Product Roadmap?

Contact Center & Omnichannel​

Contact Center Generative AI: Use Cases, Risks, & Predictions

CRM & Customer Data Management

SAP Announces Mass Restructure, Aims to Reskill 8,000 Employees

Workforce Engagement Management

Verint Bids to Boost Contact Centre Recruitment with an Interviewing Bot

Event News

Last Chance: Submit Your Application for the CX Awards 2024

Contact Center & Omnichannel​

NICE Drops an “Aggressive” Marketing Campaign for Enlighten AI

Contact Center & Omnichannel​

5 Generative AI Trends Impacting the Contact Center

Contact Center & Omnichannel​

Nextiva Acquires Thrio to Bolster CX Portfolio

Contact Center & Omnichannel​

Your Guide to Comparing Generative AI Contact Center Solutions

Contact Center & Omnichannel​

Five9’s Intelligent CX Platform Is Now Available on Google Cloud Marketplace

Contact Center & Omnichannel​

5 Contact Center Trends to Keep an Eye on in 2024

CRM & Customer Data Management

Salesforce CEO Marc Benioff Cautions OpenAI on Its “Ripped Off” Training Data & “Commoditized” Models

CX TV

GenAI-Powered Virtual Agents: The Trend, Traps, and Solutions

Contact Center & Omnichannel​

Gartner Analysts on the Top Trends Shaping CX in 2024