Home → Automation
Customer Analytics & Intelligence
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Customer Engagement Platforms
Booking.com Looks to GenAI to Enhance the Travel Experience
Contact Center & Omnichannel
What Does a Hyper-Personalized Contact Center Experience Look Like?
CRM & Customer Data Management
ServiceNow Shares Plans to Hire Up to 3,000 People
What Is Agentic AI?
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
The Financial Services Contact Center: 3 Trends for 2025
44% of Service Leaders Explored a Customer-Facing GenAI Voicebot in 2024
Genesys Reaches $1.8BN in Annual Recurring CCaaS Revenues
18 Use Cases for Agentic AI in Customer Experience
Big CX News from Salesforce, HubSpot, Microsoft & Five9
EE Deploys Sprinklr for CCaaS & More, Automates 60,000 Customer Conversations a Week
