Latest Automation News

CRM

SAP Introduces AI Agents That Collaborate Across Business Functions

Contact Center

Five9 Introduces Genius AI to Simplify Contact Center AI Adoption

CRM

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

CRM

The Big Salesforce-NVIDIA Announcement: A Closer Look

Contact Center

How to Compare CCaaS Platforms in 2024: The Complete Guide

Contact Center

Omnichannel: A Contact Center Leader’s Guide

Contact Center

AI in Action: Use Cases for Faster, Smarter Contact Centers

Contact Center

Verint Launches a Knowledge Automation Bot, Teases a “Genie Bot”

Contact Center

QA: The Contact Center Leader’s Guide to Quality Assurance

Contact Center

Top Tips: How to Meet Evolving Contact Center Requirements

CRM

HubSpot Introduces Agent.AI: The “Only” Network of AI Agents

CRM

Salesforce Announces AI Analytics Platform: Tableau Einstein

Contact Center

7 Top CX Automation Trends to Watch This Year

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GenAI in the Contact Center: ComputerTalk Shares Its Latest Innovations

Contact Center

WFM: A Contact Center Leader’s Guide

Contact Center

Proactive Outreach: The CX Game-Changer