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Contact Center
Why Is India the Next Hotspot for CCaaS Vendors?
CRM
How to Compare CRM Solutions Effectively in 2024
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Conversational AI
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform
Big CX News from Avaya, Sprinklr, Genesys, and Google
Contact Center Transformation: How to Get the Most from the Cloud and AI
CX TV
The Contact Center Agent Experience: 3 Game-Changing New Solutions
Verint Secures Eight-Figure Contract with Major Retailer
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head
Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case
The Salesforce Einstein Copilot Is Now Generally Available
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
The Modern Contact Center Stack: What Does It Look Like?
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
