Home → Automation
CRM & Customer Data Management
Salesforce Teases a New “Agentforce Platform” for Customer Support
CX TV
CEO Chat: Dave Michels Sits Down with Verint’s CEO Dan Bodner
Contact Center & Omnichannel
HCLTech Implemented Amazon Connect, Now It’s Helping Other Enterprises Deploy the CCaaS Platform
BT Group Taps ServiceNow to Bring GenAI & Automation Into Its Contact Centers
Customer Analytics & Intelligence
McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?
Vonage Selected by Global Automation Supplier for Improved Agent Experiences
Talkdesk Reveals Fresh GenAI Capabilities for Retail Users
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Why Is India the Next Hotspot for CCaaS Vendors?
How to Compare CRM Solutions Effectively in 2024
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform
Big CX News from Avaya, Sprinklr, Genesys, and Google
Contact Center Transformation: How to Get the Most from the Cloud and AI
