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Contact Center
Cisco Targets Patient Experience with New Partnerships
10 Ideas to Improve the Contact Center Experience for Agents and Customers
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
7 Proven Call Control Techniques that Empower Contact Center Agents
NICE Records 375% Growth in Enlighten Bookings
Contact Center Software: Why Resellers Can Look Forward to a Year of Opportunity
CRM
Atento Upgrades AI-Powered CRM Ecosystem To Boost CX
The Best Free CRM for Small Business Owners
Monday.com CRM Review: The Complete Guide
CX TV
The Zoom Contact Center AI: 3 Must-Have Capabilities That’ll Drive Rapid ROI
ServiceNow Wins Big from GenAI In Customer Experience & Beyond
Nextiva Acquires Thrio to Bolster CX Portfolio
Five9’s Intelligent CX Platform Is Now Available on Google Cloud Marketplace
10 Impressive SugarCRM Features for Customer Service
Verint Secures a Huge $49MN Healthcare Customer Win
Customer Data Platform
Salesforce’s Latest Innovation Turns Unstructured Data Into Actionable Intelligence
