Home → Automation
Contact Center & Omnichannel
Green CX: Why It Should Be on Your 2025 Agenda
Customer Analytics & Intelligence
20 Excellent Use Cases for a Contact Center Virtual Assistant
Contact Center AI Is Triggering Customers. Here’s How to Course Correct
CRM & Customer Data Management
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
NVIDIA at CES 2025: 5 Massive AI Agent Announcements
Customer Engagement Platforms
Booking.com Looks to GenAI to Enhance the Travel Experience
What Does a Hyper-Personalized Contact Center Experience Look Like?
AI & Automation in CX
From Cost Centre to Growth Engine – The ROI Case for Proactive CX
ServiceNow Shares Plans to Hire Up to 3,000 People
What Is Agentic AI?
Data Readiness: The Foundation of Agentic AI Success in CX
NVIDIA CEO Jenson Huang’s Vision for Agentic AI In 2025: The Rundown
AWS Demonstrates How to “Easily” Create Customer Self-Service Journeys
Microsoft CEO: AI Agents Will Transform SaaS as We Know It
Big CX News from Salesforce, Twilio, Microsoft, & HubSpot
Salesforce Announces Agentforce 2.0: 5 Big Talking Points
