Home → Automation
CRM & Customer Data Management
Salesforce Announces AI Analytics Platform: Tableau Einstein
Contact Center & Omnichannel
7 Top CX Automation Trends to Watch This Year
GenAI in the Contact Center: ComputerTalk Shares Its Latest Innovations
WFM: A Contact Center Leader’s Guide
Proactive Outreach: The CX Game-Changer
Big CX News from Salesforce, NICE, Microsoft & Dubber
How a Wrap Up Bot Saved One Contact Center $17MN a Year
How to Compare Customer Service Automation Software
6 Reasons to Invest in Customer Service Automation this Year
Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
Zendesk Report Predicts the End of Customer Wait Times
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Big CX News from NICE, Zendesk, Meta & Five9
Auto Trader: Lessons in Integrating a New CCaaS Platform
President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’
