Home → Automation
Contact Center & Omnichannel
What’s the Cost of Not Investing in Customer Service AI and Automation?
New Virginia State Law Puts Real Guardrails on AI in Customer Support
Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How
Genesys Brings New AI Solutions to Contact Center Supervisors
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
CRM & Customer Data Management
ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM
Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React
Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals
The Choice is Yours: Google & Salesforce Team up on AI Agents
Big CX News from Avaya, SAP, Klaviyo, & Talkdesk
RingCentral Launches AI Receptionist, Enters Agentic AI Arena
Five9 Confirms Global Availability on the Google Cloud Marketplace
8×8 CEO Rubbishes Talk of AI Eliminating All Call Center Jobs Within 5 Years
Verint Plans a Hiring Spree, Expands Its Global Innovation Center
Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI
Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents
