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CRM
Symphony Talent Adds Event Management to SmashFlyX CRM
Pine Labs Payments Platform Closes $600mn Round
Contact Center
We Build Bots & Argos Labs Partner on CX RPA Solution
ArrowStream Adds Supply Chain Contract Management Offer
Pause and Resume Contact Centre Call Recordings
Lakeside Debuts Lakeside Assist Helpdesk Solution
Conversational AI
Five Ways to Use Speech Analytics in a Contact Centre
Contact Centre 101: Payments via Mid-Call IVR Explained
Contact Centre 101: Payments Via Post-call IVR Explained
5 Features to Look for in a Speech Analytics Solution
Why is CRM-Social Media Integration a Must-Have?
Unsung Heroes: Attended Automation Enables Service Agents
Sitel Group to Acquire CX Services Firm Sykes Enterprises
Five9 and Nuveto Transform Workflow Automation Together
Resolve Acquires IT Automation Platform Ayehu
Salesforce Introduces AI Relationship Research Agent
